american-flag A Veteran Owned Business

Customer Service Representative – Charlotte, NC

About the Job: The purpose of the Customer Service Representative is to work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.

  • Supports our Purpose, Mission, Vision, and Core Values.
  • Homebase will be in the Charlotte NC facility or Waldorf MD facility.
  • The schedule is 7:30 AM – 5:00 PM, Monday – Friday, and as required.
  • Report directly to the Product Support Team manager.

Requirements: The ideal candidate will have and be responsible for:

  • 2+ years of Signs & Displays experience with a background in commercial interior graphics and event signage.
  • Work in collaboration with the Director of Development, Products Support Team, Project Managers, and Workflow Manager to ensure customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills with great attention to detail.
  • Ability to work well in a team environment.
  • Proficiency in Microsoft Office Suite with the ability to learn our programs and systems.
  • Knowledge of customer service principles and practices.
  • Ability to remain calm and professional under pressure.
  • Provide exceptional customer service via phone, email, walk-in, and chat.
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Document and track customer interactions using our processes and systems.
  • Troubleshoot and resolve customer issues with products or services.
  • Upsell products and services to customers when appropriate.
  • Meet or exceed established customer service targets and metrics.
  • Participate in ongoing training and development to maintain up-to-date knowledge of products, processes, services, and policies.
  • Provide feedback to management on customer trends and issues.
  • Military veterans are encouraged to apply.
  • Consent to a pre-employment nationwide criminal background check and drug testing.

Job Type: Full-time

Salary: From $52,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Vision insurance

Experience level: 2 years

Shift: Day shift – As needed

Weekly day range: Monday to Friday – Weekends as needed

Work setting: In-person – Charlotte NC Office - Ability to commute/relocate

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